Terms of Service

# BIGPANEL — TERMS OF SERVICE

Last Updated: October 2026

By creating an account, adding funds, or placing an order on BigPanel, you confirm that you have read, understood, and agreed to these Terms of Service. Please read the service description and applicable conditions carefully before placing any order.

1. General Terms

  1. BigPanel is an SMM service platform providing social media marketing services to resellers, agencies, businesses, and API users.
  2. By using BigPanel, you agree to comply with these Terms of Service and all applicable terms and policies of the respective social media platforms.
  3. We reserve the right to modify, update, remove, or add terms at any time without prior notice. Users are responsible for reviewing the latest Terms of Service before placing an order.
  4. Our service prices, availability, limits, delivery speed, refill conditions, and service specifications may change at any time due to provider or platform conditions.
  5. Creating an account, adding funds, or placing an order constitutes acceptance of the current Terms of Service.
  6. BigPanel operates as a multi-provider/reseller platform. Services may be supplied through different third-party providers. Provider details may not be disclosed for security and operational reasons.

2. Service & Delivery

  1. Delivery times displayed on the website are estimated, not guaranteed.
  2. Delivery may be delayed because of high demand, provider overload, maintenance, technical issues, or changes/updates made by social media platforms.
  3. A delayed or processing order does not automatically qualify for a refund.
  4. Service quality, speed, retention, and availability may vary depending on the service selected and current platform conditions.
  5. We reserve the right to replace or change a service/provider when reasonably necessary to complete an order or maintain service availability.
  6. Before placing a large order, we strongly recommend testing the service with a small quantity.

3. Account & Link Requirements

Before placing an order, the customer is responsible for ensuring that:

  • The correct username, URL, channel, post, or profile link is provided.
  • The account is public whenever the selected service requires a public account.
  • Subscriber, follower, like, or view counts are not hidden where visibility is required.
  • The username/link remains unchanged while the order is processing.
  • The account does not become private during delivery or refill processing.

If a customer changes the username, link, privacy settings, or other relevant account information while an order is processing, the order may fail and refund, refill, or replacement may not be available.

4. Multiple Orders on the Same Link

Do not place multiple orders for the same link while the previous order is still processing.

Placing multiple orders simultaneously can cause:

  • Incorrect start counts
  • Delivery overlap
  • Refill calculation issues
  • Delayed processing
  • Incorrect completion quantities

BigPanel may not be responsible for refill or refund issues caused by multiple overlapping orders.

5. Restricted Content

Orders must not be placed for content that violates applicable laws, platform rules, or our service policies.

We reserve the right to cancel, reject, or suspend orders/accounts involving prohibited, illegal, fraudulent, abusive, extremist, or otherwise restricted content.

6. Refill Policy

Refill eligibility depends entirely on the service selected and the conditions mentioned in its service description.

Refill Conditions

  1. A refill is provided only when the selected service includes a refill guarantee.
  2. Refill is generally calculated per Order ID, not simply by the current link.
  3. The customer must provide the correct Order ID(s) when requesting a refill.
  4. If multiple orders were placed on the same link, all relevant Order IDs may be required for verification.
  5. Changing the username, URL, account, or other details associated with an order may make the order ineligible for refill.
  6. Making an account private may make the order ineligible for refill.
  7. Orders containing followers/services from another provider may affect refill eligibility. We cannot guarantee refill where delivery from multiple providers overlaps.
  8. Refill requests may be rejected where the drop is below the minimum percentage/threshold specified by the service.
  9. Refill processing normally takes 24–72 hours, but this is an estimate and may take longer during platform updates, provider overload, or technical issues.
  10. If a refill is already in progress, customers should not place another order for the same requirement until the refill process is completed.

Large Existing Accounts

For accounts with a large existing base, the purchased quantity may represent only a small percentage of the existing count. In such situations, drops from previously acquired followers/services may be impossible to distinguish from the current order.

Therefore, refill eligibility for large accounts will depend on the selected service's specific conditions.

Important

A refill guarantee does not mean permanent retention. Social media platforms may remove accounts, followers, likes, views, or other engagement at any time.

7. Refill Exclusions

Refill may not be available when:

  • The username or URL has been changed.
  • The account was made private.
  • The order was placed simultaneously with another provider.
  • The service does not include refill.
  • The drop is below the service's minimum refill threshold.
  • The order cannot be verified.
  • The platform has removed the delivered engagement because of its own systems or policies.
  • The customer has violated the service conditions.

8. Refund Policy

  1. Refunds are subject to the status of the order and the conditions of the selected service.
  2. Orders that are successfully completed are generally not eligible for refunds.
  3. Once funds are added to your BigPanel account, the balance is intended to be used for purchasing services on the platform. Bank withdrawal or cash withdrawal of deposited balance is not available.
  4. If an order is marked Cancelled, the applicable amount will normally be returned to the customer's BigPanel balance.
  5. Partial means that only the undelivered quantity is refunded according to the system's calculation.
  6. Incorrect, invalid, or non-working links may be cancelled and refunded where technically possible.
  7. Refund requests for processing orders may not be available for fast-delivery or already-started services.
  8. If a customer places orders for the same link through BigPanel and another provider/panel simultaneously, BigPanel cannot reliably determine which provider caused the delivery, drop, or completion. Refund/refill requests in such cases may be rejected.
  9. If an order is completed and you believe there is a genuine issue, contact support as soon as possible, preferably within 24 hours.
  10. During major platform updates, we may provide a refill, partial refund, or another applicable resolution depending on the circumstances and service conditions.
  11. Once a refund has been processed to the BigPanel balance, it may be used for future services according to our applicable balance/withdrawal policy.

9. Balance & Add Funds

  1. Please verify the payment amount, payment method, and payment details before adding funds.
  2. Funds added to your BigPanel balance are intended for purchasing services on the platform.
  3. Balance withdrawal/refund is subject to BigPanel's applicable payment and withdrawal policy.
  4. In case of a payment error or incorrect payment, contact support with valid transaction details.
  5. We may request payment proof, transaction ID, UTR/reference number, or other information to verify a payment.
  6. We will never intentionally deduct funds without a valid transaction, order, fee, adjustment, or other legitimate account activity.
  7. Fraudulent payments, manipulated payment proofs, chargeback abuse, or payment manipulation may result in account restriction or suspension.

10. Payment Security

  1. Do not share your OTP, password, PIN, or other sensitive payment credentials with anyone.
  2. Always use the official payment methods displayed on BigPanel.
  3. If you believe you have made a payment to an incorrect account or have encountered a payment issue, contact support immediately.
  4. BigPanel may temporarily restrict an account while investigating suspicious payment activity or fraudulent transactions.

11. Account Suspension

BigPanel reserves the right to suspend, restrict, or terminate an account if there is evidence of:

  • Fraud or payment manipulation
  • Fake payment proofs
  • Chargeback abuse
  • Attempts to exploit system errors
  • Abuse or harassment of support staff
  • Threats or abusive behaviour
  • Repeated violation of these Terms
  • Illegal or prohibited activity
  • Attempts to manipulate refill/refund systems

Depending on the circumstances, suspension may occur without prior notice.

12. Instagram & Social Media Platform Updates

Social media platforms frequently change their algorithms, security systems, spam detection, and account management systems.

These changes may result in:

  • Follower/engagement drops
  • Slower delivery
  • Increased processing times
  • Reduced retention
  • Service instability
  • Temporary service suspension
  • Changes in refill eligibility

BigPanel does not control the algorithms, policies, security systems, or actions of Instagram, Facebook, YouTube, Telegram, or other third-party platforms.

Therefore, no service can be guaranteed to remain permanent or unaffected by future platform updates.

13. Live View Services

For live-view services, customers may be required to provide valid proof showing:

  • Username
  • Current view/count
  • Date/time
  • Relevant live/video information

Screenshots must be genuine and unedited.

Fake, manipulated, or misleading evidence may result in rejection of the request and possible account suspension.

14. YouTube Watch-Hour Services

For watch-hour related services, customers may be required to provide genuine screenshots or analytics information from the relevant YouTube channel/video.

Fake or manipulated documents, screenshots, or analytics may result in rejection and account suspension.

15. API & Reseller Users

BigPanel supports resellers, agencies, and API users.

  1. Resellers are responsible for their own customers and the services they sell.
  2. API users must use the API according to the applicable API limits and conditions.
  3. Customers are responsible for correctly configuring their own API systems.
  4. BigPanel is not responsible for losses caused by incorrect API configuration, duplicate requests generated by a customer's own system, or misuse of API credentials.
  5. Resellers must clearly communicate relevant service conditions, refill policies, and limitations to their own customers.

16. Third-Party Services

BigPanel may resell services supplied by independent third-party providers.

We do not directly control third-party provider infrastructure, delivery systems, accounts, or social media platforms.

Provider details may remain confidential for operational and security reasons.

Service availability and performance may therefore vary between services and providers.

17. User Responsibility

By using BigPanel, you agree that:

  • You will provide accurate order information.
  • You will select services according to your actual requirements.
  • You will read the service description before ordering.
  • You will not intentionally exploit system errors.
  • You will not submit fraudulent evidence.
  • You will not abuse or threaten support staff.
  • You will follow the rules of the relevant social media platforms.
  • You understand that social media services are affected by third-party platform changes.

18. No Guarantee of Permanent Results

BigPanel does not guarantee permanent followers, likes, views, subscribers, members, engagement, reach, or other metrics unless a specific service explicitly provides a particular guarantee.

Even refill services are subject to their stated conditions and are not a guarantee of permanent retention.

19. Support

If you experience an issue with an order, contact BigPanel Support with:

  • Order ID
  • Username/URL
  • Relevant screenshots
  • Payment/transaction information where applicable
  • A clear explanation of the issue

Providing complete information helps us investigate and resolve issues faster.

20. Final Agreement

By creating an account, adding funds, or placing an order on BigPanel, you confirm that:

You have read, understood, and agreed to these Terms of Service and the individual conditions mentioned in the service description.

If you do not agree with these Terms, please do not use the BigPanel platform or place an order.

BigPanel

SMM Panel for Resellers, Agencies & API Users

Service availability, pricing, delivery speed, refill conditions, and platform policies may change based on provider availability and social media platform updates.